Frequently asked questions

The price is set per vehicle, not by the number of passengers. For example, two people in one car pay the same as one person. If more passengers mean a bigger vehicle is needed, the price may change.

On long routes the driver often has to return with an empty car, so the price may include part of the cost of the return. On short city and airport transfers this cost is usually lower. You always see the final price before you book.

No. The time shown is driving time only. Each planned stop includes up to 60 minutes of waiting at no extra charge, and stops make the day longer — plan accordingly, especially for airport departures. If you need a longer stop, tell us and we will arrange it with the driver before you travel.

Yes. Add the stops you want when you book and their cost is included in the final price. If you need an extra stop, tell your driver before the trip.

The driver's profile shows which languages RoutePlanner has verified. If you like, you can filter search results to drivers with verified languages only.

Give your flight number when you book. The driver checks the landing time in advance, and the agreed price does not change if your flight is late. On a booking with a flight number, a delay is not treated as a no-show.

Yes. The cancellation terms depend on how much time is left before the trip. You see the exact deadlines and any fee before you book, and they are also set out in the cancellation policy.

You pay the driver in cash, in Georgian lari, at the end of the trip. Nothing is charged when you book. Card payment online is coming soon.

Yes. Before a profile goes live we check the driver's ID or passport, licence, vehicle registration and photos, and test languages on a call. All required documents must be valid at the time of the trip.

The price includes the vehicle and driver for the whole booked trip, fuel, stops agreed in advance, any road tolls and drinking water for each passenger. It does not include meals, accommodation, tickets to museums and sights, cable cars, boat rides, other local activities, or any extra route not agreed in advance.

No. The price shown before you book is the final price for the agreed trip. It changes only if you change the route, add a stop or extend the trip yourself. Before any change you always see the new price and confirm it yourself.

Yes, free of charge. Ask for one when you book and give your child's age, so the driver can prepare the right seat. Only drivers who have a child seat are shown when you filter for one.

Yes. The search results show available drivers, their cars, languages, reviews and the trip price. You choose the driver you want before you book.

Yes, if another suitable driver is available. Contact us as early as you can and we will try to change your driver. On busy dates or remote routes the choice may be limited.

Enter how much luggage you have when you search and we only offer cars with enough room. Each driver's profile also shows the car's luggage capacity. If you are bringing skis, a snowboard, a bike, a pushchair, a musical instrument or anything else bulky, be sure to mention it when you book.

Yes. Tick “Pets” when you search and we only offer drivers who accept travelling with pets. Mention it again when you book so your driver knows in advance.

No. When you search, tick that you need a child seat and you will see the drivers who have one. When you book, give the number of seats and your child's age.